PRIVACY POLICY
PRIVACY POLICY
Effective Date: August 10, 2025
This Privacy Policy explains how HandPrint, operated by ORGEN TECHNOLOGY GROUP LIMITED, collects, uses, discloses, stores, and protects personal information when you visit handprintstd.com, create an account, place an order, contact us, or otherwise use our services.
-
WHO WE ARE
Brand: HandPrint
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG
Privacy and Customer Service Email:
service@naturexcraft.com
-
INFORMATION WE COLLECT
Depending on how you interact with NaturexCraft, we may collect the following information.
Information You Provide
• Name;
• Email address;
• Telephone number;
• Billing and delivery addresses;
• Customer account and login information;
• Order details and purchase history;
• Product, size, color, and design selections;
• Reviews, photographs, or other content you submit;
• Customer-service communications;
• Return and refund information; and
• Photographs or videos submitted to support an order or product claim.
Payment Information
Payments are processed by authorized third-party payment providers.
We generally do not directly store complete payment-card numbers or card security codes. We may receive limited information such as payment status, transaction identifiers, payment method, or the last digits of a card.
Information Collected Automatically
When you use the website, we and our service providers may automatically collect:
• IP address;
• Browser and device type;
• Operating system;
• Language;
• General location derived from an IP address;
• Pages viewed;
• Links clicked;
• Referring website;
• Shopping-cart activity;
• Session and website-interaction information; and
• Cookie and similar technology identifiers.
We do not claim to collect precise GPS location unless you knowingly enable a feature that specifically requests it.
-
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Operate and maintain the website;
• Create and manage customer accounts;
• Process payments and orders;
• Send product selections to print-on-demand production partners;
• Arrange printing, production, fulfillment, shipping, tracking, returns, and refunds;
• Communicate about orders, accounts, policies, and customer-service requests;
• Detect and prevent fraud, abuse, security incidents, and unauthorized activity;
• Troubleshoot and improve website performance;
• Understand how customers use the website;
• Personalize website content where permitted;
• Send marketing communications where consent or another lawful basis applies;
• Maintain business, accounting, tax, and transaction records;
• Establish, exercise, or defend legal claims; and
• Comply with applicable laws and lawful requests.
We seek to collect and use only information reasonably necessary for these purposes.
-
PRINT-ON-DEMAND PRODUCTION AND FULFILLMENT
HandPrint uses print-on-demand production and fulfillment partners.
To produce and deliver an order, we may provide these partners with information including:
• Customer name;
• Delivery address;
• Contact details where needed for delivery;
• Product, size, color, and design selections;
• Order number; and
• Shipping instructions.
Production and fulfillment partners may operate in countries different from the customer’s place of residence.
They are permitted to process personal information only for applicable production, fulfillment, delivery, support, security, and legal purposes, subject to their contractual and legal obligations.
-
COOKIES AND SIMILAR TECHNOLOGIES
HandPrint and its service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
• Keep the website functioning;
• Remember account and shopping-cart information;
• Maintain website security;
• Understand website traffic and performance;
• Measure marketing effectiveness; and
• Provide relevant content or advertising where permitted.
You may manage cookies through available website controls or browser settings. Blocking certain cookies may affect website functionality.
-
MARKETING COMMUNICATIONS
Where permitted by law, we may send product updates, promotions, or other marketing communications.
You may unsubscribe using the link in a marketing email or by contacting service@naturexcraft.com.
Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to orders, payments, production, deliveries, returns, security, or policy updates.
-
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers that help us operate HandPrint, including:
• SHOPLINE and other ecommerce-platform providers;
• Payment processors and fraud-prevention providers;
• Print-on-demand production and fulfillment partners;
• Warehouses, shipping carriers, postal services, and local delivery providers;
• Customer-service and communications providers;
• Website hosting, security, and technical-support providers;
• Analytics, cookie, advertising, and marketing providers;
• Accountants, lawyers, insurers, auditors, and professional advisers; and
• Government authorities where disclosure is legally required.
We may also disclose information:
• With your consent;
• To investigate fraud, security incidents, or policy violations;
• To protect HandPrint, customers, suppliers, or another person’s rights and safety;
• In connection with a merger, acquisition, financing, reorganization, or sale of business assets; or
• Where required by law, court order, or lawful governmental request.
-
SALE OR SHARING OF PERSONAL INFORMATION
We do not sell personal information for money.
Some privacy laws may define certain uses of analytics or advertising technologies as a “sale,” “sharing,” or targeted advertising even when no money is exchanged.
Where applicable, you may request to opt out of such processing by using available cookie controls or contacting service@naturexcraft.com.
-
INTERNATIONAL DATA TRANSFERS
HandPrint is operated by a Hong Kong company and works with ecommerce, payment, production, fulfillment, and delivery providers that may operate in different countries.
Personal information may therefore be processed in Hong Kong, the United States, or other countries where our providers operate.
Privacy laws in those countries may differ from those in your place of residence. Where required, we use reasonable contractual, organizational, and technical measures for international transfers.
-
DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Fulfill the purposes described in this Privacy Policy;
• Complete production, fulfillment, delivery, returns, refunds, and customer-service requests;
• Maintain required financial, tax, and transaction records;
• Prevent fraud and protect security;
• Resolve disputes; and
• Comply with legal obligations.
Retention periods vary depending on the type of information and applicable requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
-
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No internet transmission or storage system is completely secure. We therefore cannot guarantee absolute security.
Customers are responsible for keeping account passwords confidential and notifying us if they suspect unauthorized access.
-
YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have the right to:
• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of eligible information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Opt out of certain targeted advertising, sale, or sharing;
• Request information about categories of information disclosed;
• Request a portable copy of eligible information; or
• Lodge a complaint with an applicable privacy authority.
To submit a request, email service@naturexcraft.com with the subject line “Privacy Request.”
We may request information reasonably necessary to verify your identity and protect your account.
We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.
-
CHILDREN’S PRIVACY
The website and products are intended for a general adult audience and are not directed to children under 16.
We do not knowingly collect personal information directly from children under 16 without legally required consent.
If you believe a child has provided personal information to us, contact service@naturexcraft.com so we can review and, where appropriate, delete it.
-
THIRD-PARTY WEBSITES
The website may contain links to third-party websites or services.
This Privacy Policy does not govern websites or services that we do not control. Please review the privacy policies of those third parties before providing personal information.
-
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, business practices, production arrangements, technology, or legal obligations.
The revised policy will be posted on this page with an updated effective date. Material changes may be communicated through the website or another appropriate method where required.
-
CONTACT US
For privacy questions or requests, contact:
Brand: HandPrint
Email: service@naturexcraft.com
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG