RETURNS AND REFUND POLICY
RETURNS AND REFUND POLICY
Effective Date: August 10, 2025
We want you to be satisfied with your HandPrint purchase. Please read this policy before requesting a return, replacement, or refund.
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RETURN PERIOD
You may request a return within 30 days after your order is delivered.
To start a return, contact:
service@naturexcraft.com
Please provide:
Your order number;
The email address used to place the order;
The item you wish to return;
The reason for the request; and
Clear photographs or videos where the item is damaged, defective, incorrect, or incomplete.
Do not send an item back before receiving return instructions from our customer service team.
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RETURN ELIGIBILITY
Unless otherwise stated on the product page or required by applicable law, an apparel item must be:
Unworn and unwashed;
Free from stains, odors, alterations, pet hair, and other signs of use;
Returned with its original packaging and applicable accessories; and
Sent using the return instructions provided by our customer service team.
An item may be carefully inspected for size and fit, but it must not be worn, washed, altered, or damaged.
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PRINTED-TO-ORDER PRODUCTS
Many HandPrint products are printed or produced after an order is placed.
Because made-to-order products are prepared specifically for the customer, change-of-mind, incorrect size, incorrect color, or incorrect design-selection returns may be limited or unavailable where permitted by law.
Any product-specific return restriction will be stated on the applicable product page or at checkout.
If a change-of-mind return is accepted, the customer is responsible for return shipping costs.
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CHANGE-OF-MIND RETURNS
If an eligible return is requested because you changed your mind, selected the wrong size or color, no longer want the item, or made an incorrect selection:
You are responsible for return shipping costs;
Original shipping charges are not refundable, except where required by law;
Any customs duties or import charges already paid are not refundable by HandPrint; and
The item must meet the return conditions in this policy.
We recommend using a trackable shipping method. HandPrint is not responsible for a return package lost or damaged before it reaches the authorized return location.
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DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, incorrectly printed, materially different from the product description, or incomplete, contact us as soon as possible, preferably within 7 days after delivery.
Please provide photographs or videos showing:
The item;
The problem or defect;
The shipping package;
The shipping label; and
All items received.
After reviewing and verifying the claim, we may provide an appropriate solution, including a replacement, corrected item, or refund.
For a verified problem caused by HandPrint or its fulfillment partner, HandPrint will bear the applicable replacement or return shipping costs.
Please do not discard the item or packaging until we confirm that they are no longer required.
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NON-RETURNABLE ITEMS
Unless defective or otherwise required by applicable law, we may not accept returns for:
Personalized or custom-made items;
Items printed or produced to order where the product page states that change-of-mind returns are unavailable;
Items that have been worn, washed, altered, stained, damaged, or returned with odors;
Items without original packaging or essential components;
Gift cards;
Items marked “Final Sale”; or
Items returned after the applicable return period.
Nothing in this section limits mandatory consumer rights.
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RETURN ADDRESS
Do not send a return to the company’s registered office or to the address shown on the original parcel unless our customer service team specifically instructs you to do so.
Approved returns may be directed to different fulfillment or return facilities. We will provide the correct return address after reviewing your request.
HandPrint is not responsible for items sent to an unauthorized or incorrect address.
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RETURN INSPECTION
After an authorized return is received, we will inspect the item.
If the return is approved, we will notify you by email. If the item does not meet the stated return conditions, we will contact you before deciding whether the return can be accepted.
We do not impose an automatic 50% restocking fee. However, where permitted by law, a reasonable deduction may be made if an item has lost value because it was worn, washed, damaged, altered, or returned incomplete.
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REFUNDS
Approved refunds will be issued to the original payment method.
We generally process an approved refund within 5–7 business days after completing the return inspection. Your bank or payment provider may require an additional 7–10 business days to display the funds in your account.
The actual posting time is controlled by the bank or payment provider.
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EXCHANGES AND REPLACEMENTS
We do not guarantee direct exchanges because printed-to-order products and sizes may become unavailable.
Where an item is verified as defective, damaged, incorrectly printed, or incorrectly fulfilled, we may provide a replacement, corrected item, or refund depending on availability and the circumstances.
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CONTACT US
For return or refund assistance, contact:
Brand: HandPrint
Customer Service Email: service@naturexcraft.com
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG
The registered office is not a return address. Please obtain return authorization and the correct return address before shipping any item.