SHIPPING
SHIPPING POLICY
Effective Date: August 10, 2025
This Shipping Policy applies to orders placed through handprintstd.com.
HandPrint products are printed or produced after an order is placed. Processing time and shipping time are separate.
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ORDER PROCESSING AND PRODUCTION
Most orders require approximately 2–7 business days for production, quality review, packing, and dispatch.
Business days exclude weekends and public holidays.
Processing may take longer during:
Peak sales periods;
Public holidays;
Unexpected inventory or production delays;
Address or payment verification; or
Orders containing multiple products or fulfillment locations.
After your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
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FULFILLMENT LOCATIONS
HandPrint works with print-on-demand production and fulfillment partners.
Depending on product availability, printing requirements, and the customer's delivery location, an order may be produced and shipped from different fulfillment facilities.
Items within the same order may be shipped separately and may arrive on different dates.
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SHIPPING DESTINATIONS
HandPrint ships only to countries and regions available during checkout.
Shipping availability may vary by product, delivery address, carrier coverage, and fulfillment location. If your destination is unavailable at checkout, we cannot accept the order for that address.
We do not guarantee delivery to every country.
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ESTIMATED TRANSIT TIMES
After production and dispatch, estimated transit times are generally:
United States: 7–10 business days
Canada and available European destinations: 7–12 business days
Australia and New Zealand: 7–12 business days
Mexico and available Central or South American destinations: 12–15 business days
Available Middle Eastern destinations: 12–15 business days
These estimates begin when the order is dispatched, not when it is placed.
Total estimated delivery time consists of:
Production and processing time + transit time
Delivery estimates are not guarantees.
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SHIPPING RATES
Available shipping methods and charges will be displayed at checkout before you submit your order.
Free-shipping offers apply only when expressly displayed on the website or at checkout and may be subject to minimum-order, destination, product, or promotional requirements.
All applicable charges will be shown before payment.
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DELIVERY DELAYS
Delivery may be delayed because of:
Customs clearance;
Severe weather;
Public holidays;
Carrier disruptions or strikes;
High seasonal shipping volume;
Incorrect or incomplete addresses;
Remote delivery locations;
Multiple fulfillment facilities; or
Other circumstances outside our reasonable control.
If tracking has not updated for an extended period, contact us with your order number.
We do not promise an automatic refund solely because a package exceeds a stated delivery estimate. Confirmed lost or undeliverable shipments will be reviewed individually, subject to applicable law.
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TRACKING INFORMATION
Tracking information may require several business days to update after dispatch.
If an order is divided into multiple shipments, you may receive more than one tracking number.
Carrier availability varies. Depending on the destination and fulfillment facility, an order may be delivered by a postal service, commercial carrier, or local delivery partner.
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CUSTOMS DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.
We cannot declare an order as a gift or declare a value lower than the actual purchase price.
Customs clearance may delay delivery.
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DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after production or fulfillment has begun.
If a package is returned because of an incorrect or incomplete address, additional production, return, or redelivery costs may be the customer's responsibility where permitted by law.
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REFUSED OR UNDELIVERABLE PACKAGES
If a package is refused or cannot be delivered because of an incorrect address, failure to collect it, unpaid customs charges, or another reason attributable to the customer, applicable return shipping, customs, handling, or redelivery costs may be deducted from an eligible refund where permitted by law.
Refund eligibility will be assessed after the package has been returned and reviewed.
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LOST OR DELIVERED-BUT-NOT-RECEIVED PACKAGES
If tracking shows that a package was delivered but you cannot locate it, please:
Check the delivery location and surrounding area;
Ask household members, neighbors, or building management;
Contact the shipping carrier; and
Contact HandPrint if further assistance is required.
We may need additional information to open a carrier or fulfillment investigation.
Where a shipment is confirmed lost because of the carrier or fulfillment process, we will provide an appropriate solution, which may include a replacement or refund.
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CONTACT US
For shipping or delivery questions, please include your order number and contact:
Brand: HandPrint
Customer Service Email: service@naturexcraft.com
Website Operator and Legal Business Name:
ORGEN TECHNOLOGY GROUP LIMITED
Registered Office:
RM 704, 7/F., TOWER A,
NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM ROAD,
TSIM SHA TSUI, HONG KONG
The registered office is not a return address.